Posts: Fun

An open letter to online support staff

Dear online support staff member,

I am probably not your average customer. If I send a support request to your team by email, it is because I have already exhausted all possible resources on my side and concluded, with good certainty, that there is an issue on your service.

Yes, I have read your online support material. I have tried different browsers. I have tried different devices and operating systems. I have tried disabling browser extensions. I have tried clearing cookies. I have looked at the Javascript console for errors—which, by the way, your application is probably throwing even during normal operation; shrug. I have danced three times around the computer and clapped my hands.

September 24, 2015 · Tags: essay, fun
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