An open letter to online support staff

Dear online support staff member, I am probably not your average customer. If I send a support request to your team by email, it is because I have already exhausted all possible resources on my side and concluded, with good certainty, that there is an issue on your service. Yes, I have read your online support material. I have tried different browsers. I have tried different devices and operating systems. I have tried disabling browser extensions.

September 24, 2015 · Tags: essay, fun
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